Terms & Conditions

The OUR LEGACY store is operated by Selftitled AB / org.nr 5567197818 / 
The terms and conditions below regulate the use of the OUR LEGACY store localised on web address www.ourlegacy.se The terms and conditions below also regulate the sales carried out on the OUR LEGACY store localised on web address www.ourlegacy.se 


Privacy

The personal information you forward to OUR LEGACY store will only be used in order to fulfil the undertakings OUR LEGACY store have and to assure you the best service. OUR LEGACY store will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.
If you wish to end your subscription of information from OUR LEGACY store, please send an email to store@ourlegacy.se .

Security

Security for the safety of your personal information, OUR LEGACY store uses ADYEN PAYMENT GATEWAY / SSL Certificates to encrypt information passed to and from the website during registration and checkout. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser window when SSL is activated.

Cookies

Cookies are used by the OUR LEGACY store in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. OUR LEGACY store will not operate properly when cookies are disabled in your web browser.

Disclaimer

OUR LEGACY store's ambition is for the website to always be up and running, however OUR LEGACY store cannot guarantee this. OUR LEGACY store cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available you will be contacted by e-mail shortly after placing your order.
Due to the colour settings of your computer, the colours of the products shown in the pictures in the OUR LEGACY store can differ from their actual colours. OUR LEGACY store cannot be held responsible for any such discrepancy.

Prices

All prices in the OUR LEGACY store are stated in SEK, EUR and GBP. The price of each product is stated excluding shipping costs but including Swedish VAT.

Tax Free (Non EU Customers)

All our prices include 25% VAT (Swedish tax). Customers outside of the European Union, will have the VAT charge removed in the checkout process. To calculate the price with the VAT Discount applied, divide the displayed price by 1.25. Please note this figure is different to simply reducing the price by 25%.

Price changes

OUR LEGACY store reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.


Payment

The OUR LEGACY store accepts payment by VISA / MasterCard / American Express / Euro Card. The full payment is charged when the package is dispatched. Credit card payment is made with our partner Adyen. All transactions are encrypted and 100% secure. We also accept PayPal.

Shipping Charges

Shipping charges will be added to your order. Please view the OUR LEGACY store shipping rates for information on your specific shipping charge.


Currencies

OUR LEGACY store cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR, SEK or GBP into any other currency.

Uncollected packages

OUR LEGACY store will, not pay shipping costs for uncollected packages.

Exchanges, returns and refunds

During 14 days from the delivery of your package you may request to return your order for a refund. You must return the Our Legacy products to the OUR LEGACY online store's return address in perfect condition. OUR LEGACY products should not have been worn, used or washed. Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product. You must also return the original invoice. OUR LEGACY store will not compensate for returned packages lost in the return shipping. Any shipping charges that may incur when returning the products are on your/customer responsibility. The cost of the merchandise alone will be refunded unless an error has occurred on the part of OUR LEGACY store. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after OUR LEGACY receives the returned products. The refund will be made to the credit/debit card you used for the order in question. Please note, that additional duties, taxes or any additional charge you may have will not be refunded by OUR LEGACY store. OUR LEGACY store will only offer an exchange for a different size in the exact same item originally ordered. Please note, Refunds or Exchanges are not valid with Magazines and Books.

Exchanges and sale

During sale or promotional offers the policy explained above will apply, except that OUR LEGACY store will not accept exchanges.

Contact information to customer service

If you have any questions please contact the customer service at store@ourlegacy.se

Feedback and Complaints Policy

We welcome any comments about our service, so that we can improve what we are doing. We aim to deal with any problems quickly and fairly. If you have reason to complain about our service, please email our Customer Services Team stating clearly that you are making a complaint. Our aim is to respond to your complaint within a few working days, either resolving the complaint, or with a timescale for resolution